OpenAI Integration
4 min
This integration allows you to connect Wazzap with OpenAI so text messages can be converted into WhatsApp voice notes using OpenAI’s Text-to-Speech models.
OpenAI ApiKey
Requirements
- You must have an OpenAI account.
- Sign up here: https://platform.openai.com/signup
- Generate an API Key from your OpenAI dashboard.
- Manage keys here: https://platform.openai.com/account/usage
- Review the OpenAI TTS documentation.
- Add credits to your OpenAI account.
- It is recommended to add at least $10 USD to ensure smooth usage and avoid interruptions.
- Without credits, the TTS service will not process requests.
Connecting Wazzap to OpenAI
- Go to your Wazzap SubAccount Panel.
- Navigate to Settings → General.
- Paste your OpenAI API Key in the corresponding field.
- (Optional) Enable Send Transcription if you want a text copy of each voice note.
- Click Save Voice to confirm your integration.
- A confirmation message will appear: “OpenAI Voice successfully connected!”
- In Settings select the default voice for sending audios.
- Click Fetch voices to load your available voices.
- Select a default voice (e.g., Dorothy (premade), Shimmer, or a custom voice ID).
- Click Save Voice to confirm your integration.
- A confirmation message will appear: “ElevenLabs Voice successfully connected!”
Testing the Integration
- From your CRM Conversations tab (e.g., HighLevel), send the following command: #voice|Hello, how are you? (Learn more about this command here: Voice )
- Wazzap will process the text with OpenAI TTS.
- The recipient will receive a WhatsApp voice note that says: “Hello, how are you?”
Integration Complete
✅ Your Wazzap account is now integrated with OpenAI Voice. You can send natural-sounding voice notes automatically through WhatsApp, directly from your CRM.
⚠️ Important Notes
- You must keep your API Key active; expired or deleted keys will break the integration.
- Ensure your OpenAI account always has sufficient balance (minimum recommended: $10 USD).
- OpenAI currently provides standardized voices — customization is limited compared to ElevenLabs.
- All commands must be sent via the CRM Conversations tab, not the WhatsApp mobile app.