Send Agent

the send agent feature allows you to automatically include the assigned user’s name in every whatsapp message this makes it clear to the customer which team member is handling the conversation how it works in most crms (e g , highlevel), conversations can be assigned to specific users when send agent is activated in wazzap each outgoing message will display the assigned user’s name the name appears at the beginning of the message in the whatsapp conversation this ensures the customer always knows which agent is managing their request example assigned user in crm nair salcedo message sent from crm what the customer sees on whatsapp benefits transparency → customers know exactly who is assisting them accountability → internal staff can easily track responsibility for each conversation professionalism → messages feel personalized and clearly attributed ⚠️ important notes this feature only works if the crm supports user assignment for conversations the assigned user must exist in the crm team settings (e g , team management in highlevel) if no user is assigned, the system will not display any agent name the agent name shown is the profile name configured in the crm , so ensure it is accurate and professional ✅ with send agent , every whatsapp conversation becomes clearer and more transparent, improving customer trust and internal accountability