Send Transcription
4 min
The Send Transcription feature automatically converts incoming WhatsApp voice notes into text and displays them directly inside your CRM conversations.
This allows agents to read the content of a voice message without playing the audio, improving accessibility, speed, and automation.
Requirements
- You must have the OpenAI Integration enabled in Wazzap.
- ElevenLabs integration does not support transcriptions.
Enabling Send Transcription
- Go to your Wazzap SubAccount Panel.
- Navigate to Settings.
- Enable the option “Send Transcription”.
- Save changes.
How it works
- A customer sends a voice note through WhatsApp.
- Wazzap processes the audio with OpenAI Speech-to-Text.
- The transcription is generated automatically.
- Inside your CRM (e.g., HighLevel Conversations tab), the transcription will appear as text right below the voice note.
Example
Customer sends (audio): 🎤 “Hello, I would like to know more about your services.”
What the agent sees in CRM:
- A playable voice message.
- Immediately below, the text transcription.
Use Cases
- Faster response times: Agents can quickly scan the text without listening.
- Searchable history: Transcriptions make conversations fully searchable in the CRM.
- Accessibility: Useful when agents cannot play audio (noisy environments, meetings, etc.).
- Workflows: Transcribed text can be used as conditions in automation flows (e.g., detect the word “price” to trigger a follow-up).
⚠️ Important Notes
- Works only with OpenAI integration. ElevenLabs does not support transcriptions.
- Accuracy may vary depending on language, accent, and audio quality.
- Transcriptions are displayed in the same language as the received audio.
- Very long voice notes may take extra seconds to process.
✅ With Send Transcription enabled, every WhatsApp voice message from a customer is instantly transcribed and displayed in your CRM, making it easier to manage conversations and automations.