Send Transcription

the send transcription feature automatically converts incoming whatsapp voice notes into text and displays them directly inside your crm conversations this allows agents to read the content of a voice message without playing the audio, improving accessibility, speed, and automation requirements you must have the openai integration docid\ h4ke4uithbv0fusuwfagp enabled in wazzap elevenlabs integration does not support transcriptions enabling send transcription go to your wazzap admin panel navigate to general settings → voice in the processor dropdown, select openai enable the option “send transcription” save changes how it works a customer sends a voice note through whatsapp wazzap processes the audio with openai speech to text the transcription is generated automatically inside your crm (e g , highlevel conversations tab), the transcription will appear as text right below the voice note example customer sends (audio) 🎤 “hello, i would like to know more about your services ” what the agent sees in crm a playable voice message immediately below, the text transcription use cases faster response times agents can quickly scan the text without listening searchable history transcriptions make conversations fully searchable in the crm accessibility useful when agents cannot play audio (noisy environments, meetings, etc ) workflows transcribed text can be used as conditions in automation flows (e g , detect the word “price” to trigger a follow up) ⚠️ important notes works only with openai integration elevenlabs does not support transcriptions accuracy may vary depending on language, accent, and audio quality transcriptions are displayed in the same language as the received audio very long voice notes may take extra seconds to process ✅ with send transcription enabled , every whatsapp voice message from a customer is instantly transcribed and displayed in your crm, making it easier to manage conversations and automations