No Whatsapp Tag
3 min
Introduction
The WhatsApp Tag Not Found Trigger automatically applies a tag when you attempt to send a message to a number that does not have WhatsApp.
This feature helps you quickly identify and classify contacts that cannot be reached via WhatsApp, enabling alternative follow-up strategies (e.g., SMS, email, or phone calls).
How it works
- Activate WhatsApp Tag Not Found → Enable the option in your panel.
- No WhatsApp Tag field → Enter the name of the tag you want applied (e.g., notfound).
- When you send a message to a number that does not have WhatsApp:
- The system tags that contact automatically with the specified label.
- The tag can then be used in your CRM to trigger automations.
Example
- You configure the tag as: notfound.
- You attempt to send a message to +52 123 456 7890.
- Since the number does not have WhatsApp, the system tags the contact with notfound.
- In your CRM, you can create an automation:
- Trigger → “When tag is added: notfound”
- Action → Notify sales, start an SMS sequence, or send an email alternative.
- Current CRM Integrations with Wazzap: Highlevel CRM Integration
Result
- Every time you try to message a non-WhatsApp number, it is automatically tagged.
- This allows your team to segment unreachable contacts and redirect them into the right communication channel.
⚠️ Important Notes
- Use a clear and consistent tag name (e.g., notfound, no_whatsapp).
- This trigger only applies when sending a message to a number without WhatsApp.
- Combine this tag with CRM automations to ensure no lead is lost (e.g., fallback SMS/email).
- Works best with CRMs that support “when tag is added” triggers (e.g., Highlevel).