Internal Notification

4 min

The Internal Command allows you to send internal notifications inside Highlevel CRM Integration (GHL) workflows. By adding this command, you can trigger messages that are visible only to your internal team, without sending anything to the customer.

Command Syntax

!INTERNAL!

Where to Use

Place the command inside the Custom Action in GoHighLevel workflows.

It can be added in any part of the workflow where you want to trigger an internal notification.

This ensures the system recognizes the message as an internal note, not an external customer-facing message.

Example

Workflow Action: Internal Notification

Action Name: Internal Notification

Type of Notification: SMS

To User Type: All Users

Message: !INTERNAL! {{contact.first_name}} paid the software.

Result:

All assigned users will receive an internal-only notification saying: John paid the software.

Premium Action Option

GoHighLevel also offers a Premium Action for internal notifications, which may involve an additional cost.

Premium action

To review costs and enable Premium Actions in HighLevel, check the official documentation: https://help.gohighlevel.com/support/solutions/articles/155000005678-how-to-enable-and-rebill-premium-features-for-workflows

⚠️ Important Notes

The !INTERNAL! command is mandatory for the system to treat the notification as internal.

Without the command, the message may be processed as a normal outgoing message.

Internal notifications do not reach the customer; they only notify users inside the CRM.

Check with your HighLevel account settings if Premium Actions are enabled, as costs may apply.

✅ With !INTERNAL!, you can keep your team informed directly inside HighLevel workflows while ensuring customers only receive the intended external communication.