---
title: Send Transcription
slug: send-transcription
docTags: 
createdAt: 2025-08-17T20:06:12.093Z
---

The **Send Transcription** feature automatically converts **incoming WhatsApp voice notes** into text and displays them directly inside your CRM conversations.

This allows agents to **read the content** of a voice message without playing the audio, improving accessibility, speed, and automation.

### Requirements

- You must have the [OpenAI Integration](docId\:H4Ke4UitHbV0FusuwFAgP)  enabled in Wazzap.
- ElevenLabs integration does **not** support transcriptions.

### Enabling Send Transcription

1. Go to your **Wazzap SubAccount Panel**.
2. Navigate to **Settings.**
3. Enable the option **“Send Transcription”**.
4. Save changes.

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### How it works

1. A customer sends a **voice note** through WhatsApp.
2. Wazzap processes the audio with **OpenAI Speech-to-Text**.
3. The transcription is generated automatically.
4. Inside your CRM (e.g., HighLevel Conversations tab), the transcription will appear as **text right below the voice note**.

### Example

**Customer sends (audio):** 🎤 *“Hello, I would like to know more about your services.”*

**What the agent sees in CRM:**

- A playable **voice message**.
- Immediately below, the text transcription.

### Use Cases

1. **Faster response times**: Agents can quickly scan the text without listening.
2. **Searchable history**: Transcriptions make conversations fully searchable in the CRM.
3. **Accessibility**: Useful when agents cannot play audio (noisy environments, meetings, etc.).
4. **Workflows**: Transcribed text can be used as conditions in automation flows (e.g., detect the word “price” to trigger a follow-up).

### ⚠️ Important Notes

1. Works **only with OpenAI integration**. ElevenLabs does not support transcriptions.
2. Accuracy may vary depending on language, accent, and audio quality.
3. Transcriptions are displayed in the **same language as the received audio**.
4. Very long voice notes may take extra seconds to process.

✅ With **Send Transcription enabled**, every WhatsApp voice message from a customer is instantly transcribed and displayed in your CRM, making it easier to manage conversations and automations.