---
title: Send Agent
slug: send-agent
docTags: GU3MGNeaG5cMlFkw4O_mG
createdAt: 2025-08-17T20:22:25.819Z
---

The **Send Agent** feature allows you to automatically include the **assigned user’s name** in every WhatsApp message. This makes it clear to the customer which team member is handling the conversation.

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### How it works

1. In most CRMs (e.g., HighLevel), conversations can be assigned to specific users.
2. When **Send Agent** is activated in Wazzap:
   - Each outgoing message will display the **assigned user’s name**.
   - The name appears **at the beginning of the message** in the WhatsApp conversation.
3. This ensures the customer always knows **which agent** is managing their request.

### Example

**Assigned User in CRM:**

- Nair Salcedo

**Message sent from CRM:**

:::BlockQuote
Hola, tu prueba gratuita acaba de comenzar.
:::

**What the customer sees on WhatsApp:**

:::BlockQuote
**Nair Salcedo **
Hola, tu prueba gratuita acaba de comenzar.
:::

### Benefits

1. **Transparency** → Customers know exactly who is assisting them.
2. **Accountability** → Internal staff can easily track responsibility for each conversation.
3. **Professionalism** → Messages feel personalized and clearly attributed.

### ⚠️ Important Notes

1. This feature only works if the CRM supports **user assignment** for conversations.
2. The assigned user must exist in the CRM team settings (e.g., **Team Management** in HighLevel).
3. If no user is assigned, the system will not display any agent name.
4. The agent name shown is the **profile name configured in the CRM**, so ensure it is accurate and professional.

✅ With **Send Agent**, every WhatsApp conversation becomes clearer and more transparent, improving customer trust and internal accountability.