---
title: No Whatsapp Tag
slug: no-whatsapp-tag
docTags: EspaIwflIPL5QV6GyOi9-
createdAt: 2025-08-17T22:36:32.499Z
---

### Introduction

The **WhatsApp Tag Not Found Trigger** automatically applies a tag when you attempt to send a message to a number that does not have WhatsApp.

This feature helps you quickly identify and classify contacts that cannot be reached via WhatsApp, enabling alternative follow-up strategies (e.g., SMS, email, or phone calls).

### How it works

1. **Activate WhatsApp Tag Not Found** → Enable the option in your panel.
2. **No WhatsApp Tag field** → Enter the name of the tag you want applied (e.g., notfound).
3. When you send a message to a number that does not have WhatsApp:
   - The system tags that contact automatically with the specified label.
   - The tag can then be used in your CRM to trigger automations.

### Example

- You configure the tag as: notfound.
- You attempt to send a message to +52 123 456 7890.
- Since the number does not have WhatsApp, the system tags the contact with **notfound**.
- In your CRM, you can create an automation:
  - **Trigger** → “When tag is added: notfound”
  - **Action** → Notify sales, start an SMS sequence, or send an email alternative.
- Current CRM Integrations with Wazzap:
  [Highlevel CRM Integration](docId\:qH5M7bG-7rf8ySjWwpjXm) 

### Result

- Every time you try to message a non-WhatsApp number, it is automatically **tagged**.
- This allows your team to segment unreachable contacts and redirect them into the right communication channel.

### ⚠️ Important Notes

1. Use a **clear and consistent tag name** (e.g., notfound, no\_whatsapp).
2. This trigger only applies when **sending a message** to a number without WhatsApp.
3. Combine this tag with CRM automations to ensure no lead is lost (e.g., fallback SMS/email).
4. Works best with CRMs that support **“when tag is added”** triggers (e.g., Highlevel).