---
title: Internal Notification
slug: internal-notification
docTags: GU3MGNeaG5cMlFkw4O_mG
createdAt: 2025-08-17T19:24:36.977Z
---

The **Internal Command** allows you to send **internal notifications** inside [Highlevel CRM Integration](docId\:qH5M7bG-7rf8ySjWwpjXm)  (GHL) workflows. By adding this command, you can trigger messages that are visible only to your internal team, without sending anything to the customer.

### Command Syntax

:::BlockQuote
!INTERNAL!
:::

### Where to Use

- Place the command inside the **Custom Action** in GoHighLevel workflows.
- It can be added in any part of the workflow where you want to trigger an internal notification.
- This ensures the system recognizes the message as an internal note, not an external customer-facing message.

### Example

**Workflow Action: Internal Notification**

- Action Name: Internal Notification
- Type of Notification: SMS
- To User Type: All Users
- Message: !INTERNAL!
  \{\{contact.first\_name}} paid the software.

**Result:**

- All assigned users will receive an **internal-only notification** saying:* John* paid the software.

::Image[]{src="https://api.archbee.com/api/optimize/srzEvL3tK0Cgq-VfwOzrO/ppT5jgJzU8BqMNKPsLWI3_image.png" size="40" width="453" height="611" position="center" showCaption="false"}

### Premium Action Option

GoHighLevel also offers a **Premium Action** for internal notifications, which may involve an additional cost.



::Image[]{src="https://api.archbee.com/api/optimize/srzEvL3tK0Cgq-VfwOzrO/6A-i60BBAwn1eCYKukH9n_image.png" size="60" width="610" height="59" position="center" caption="Premium action" showCaption="true"}

- To review costs and enable Premium Actions in HighLevel, check the official documentation:
   [https://help.gohighlevel.com/support/solutions/articles/155000005678-how-to-enable-and-rebill-premium-features-for-workflows](https://help.gohighlevel.com/support/solutions/articles/155000005678-how-to-enable-and-rebill-premium-features-for-workflows)

### ⚠️ Important Notes

1. The !INTERNAL! command is mandatory for the system to treat the notification as internal.
2. Without the command, the message may be processed as a normal outgoing message.
3. Internal notifications do not reach the customer; they only notify users inside the CRM.
4. Check with your HighLevel account settings if Premium Actions are enabled, as costs may apply.

✅ With **!INTERNAL!**, you can keep your team informed directly inside HighLevel workflows while ensuring customers only receive the intended external communication.